StoneDeks System will accept return of products that have been purchased within the past 180 days and have been properly stored and are in good condition. All returns must be pre-approved by StoneDeks System and you will be charged a 20% restocking fee and return shipment costs. Please submit your request to sales@stonedeks.com or call 330-821-1585.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@stonedeks.com and send your item to: 14600 Commerce st, Alliance, Ohio 44601.
To return your product, you should mail your product to: 14600 Commerce st, Alliance, Ohio 44601.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at sales@stonedeks.com for questions related to refunds and returns
